Privacy & Cookies

Who we are

At The Heathers, we are committed to maintaining the trust and confidence of clients and potential clients visiting our web site. When it comes to your data, The Heathers is committed to transparency and choice. Here you will find information on how we treat data that we collect from clients and visitors to our website.

Information we collect

When you are browsing our website you may enter your name, email address or other details for us to respond with your enquiries.

When do we collect information?

We collect information from you when you either fillout our contact form or email us directly using email links provided within our contact us page.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Our website is fully SSL compliant. How we use your data

We use the information we collect from you to allow us to respond your service requests.

Retention Period

Your personal information is kept private and stored securely until a time it is no longer required. We will not disclose it to a third party except under compulsion of law. (E.g. a Court Order)

We normally store your personal data up to 6 years from the date of enquiry. This will enable us to serve you better with your enquiries to locate older reports and images archived securely within our computers.

Requests for the deletion of information should be made to

Cookies Policy

Our website wants you to have the best possible experience and therefore cookies are used. By accessing this site you are agreeing to the terms of this policy. These cookies are tiny files that are downloaded to your computer containing the site name and unique user ID. This then passes information from your previous visit that helps us to improve your experience. Disabling Cookies

Cookies can be disabled but this is not recommended in case they are used to provide a service that you use. The settings can be adjusted on your browser to prevent the setting of cookies although this can affect the functionality of this website and many others that you may visit. Third Party Cookies

This site uses Google Analytics to help us to understand how you use the site, the pages you visit and the amount of time spent on our site. We can use this information to improve our website and your experience of it. For more information on Google Analytics’ cookies, visit the official Google Analytics page:

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website. Access to Your Personal Information

You are entitled to access the personal information that we hold and may submit such a request to the Data Controller. Such requests will be considered with a view to legal requirements and guidelines from Information Commissioner’s Office (ICO).

Please address any such requests to

Your Rights

Subject to the above, you have the following rights related to your personal data:

  • The right to request a copy of personal information held about you
  • The right to request that inaccuracies be corrected
  • The right to request us to stop processing your personal data
  • The right to withdraw consent
  • The right to lodge a complaint with the Information Commissioner’s Office

Changes to this Statement

The Heathers will occasionally update this Statement of Privacy to reflect company and customer feedback. The Heathers encourages you to periodically review this Statement to be informed of how The Heathers is protecting your information.

This privacy notice was last updated on 19 May 2018.

Contact Information

The Heathers welcomes your comments regarding this Statement of Privacy. If you believe that The Heathers has not adhered to this Statement, please contact The Heathers at We will use commercially reasonable efforts to promptly determine and remedy the problem.


Visit Us

33-35 Farnaby Road, Shortlands, Bromley, BR1 4BL.
Telephone: 020 8460 6555


Joan really perked up when I told her of your kind offer to take me down to see Joan at Halstead. So, if the offer is still open, she is looking forward to seeing both of us on Thursday 26th, at any time in the afternoon. To confirm this, I suggested you might giver her a ring tomorrow morning to let her know what you've decided. I can't tell you how much I appreciate this Helen, both for Joan (who is thoroughly fed-up) and myself.